For over 20 years, Pendrick has pioneered bad debt recovery solutions that help healthcare providers and their partners improve financial outcomes for patient receivables in collections. As a nationally recognized leader in healthcare debt purchasing, leasing, and servicing, we take pride in delivering comprehensive, long-term solutions – tailored to each client’s unique needs and portfolios – that accelerate cash flow, reduce collection costs, and improve the patient experience.
Why Partner with Pendrick?
-
We're the Largest Purchaser of Healthcare Debt
Pendrick currently manages $55 billion in receivables and has deployed more than $450 million to our healthcare partners, significantly more than any other competitor. Our size and experience allow us to efficiently purchase and manage, at scale, all types of healthcare debt.
-
We Offer a Better Patient Experience
We are committed to helping patients address their financial obligations in a compassionate and manageable way. Our focus on the patient experience is highlighted by our industry-leading complaint rate of less than .001%, which significantly outperforms national averages.
-
We Protect Your Reputation
Pendrick boasts an A+ Better Business Bureau rating and a complaint rate of less than .001%, exemplifying our strong commitment to compliance and delivering a patient experience based on courtesy and respect.
-
Our Agency Network Improves Collections
Our Master Account Servicing solution outperforms traditional collection agencies by utilizing a wholly owned agency combined with an extensive network of vetted agency partners who specialize in medical debt collection. We match accounts to agencies across our network based on their specialization and success with different types of accounts to maximize collections while offering the best patient experience. As accounts age, we strategically shift them among our network, delivering sustained returns and up to a 30% improvement in collections rate.
-
Our Data-Driven Strategies Maximize Outcomes
Using our AI-developed propensity-to-pay model based on insights from more than 110 million owned accounts, we optimize collection strategies for each client’s portfolio to maximize financial outcomes for all types of healthcare receivables.
