Driving Value Through Partnership
We collaborate closely with our clients to help them achieve impactful financial and operational outcomes while improving the patient experience. Pendrick combines deep industry experience and a keen focus on compliance, patient experience, data-driven insights, and network optimization to deliver exceptional results to our partners.
Compliance: At the Center of What We Do
Our experienced compliance team maintains robust policies and
procedures, often above and beyond state and federal regulations. Our
compliance program not only minimizes risk for our clients and supports
their mission to serve, but also ensures all patients are treated with
courtesy and respect.
We have designed a rigorous onboarding and
oversight program that allows us to effectively manage the collection
agencies in our network. This program includes initial and ongoing
audits of our agency partners to keep them compliant with our high
standards and operating procedures. Agencies who do not meet our
standards are removed from our network.
In addition, as a member of the Consumer Relations Consortium,
Pendrick helps to set the direction of collections compliance, legal
strategy, and regulatory policy through proactive collaboration with
state and federal regulators and consumer advocacy groups.
Our Commitment to Patients
We understand the importance of treating your patients with the
utmost courtesy and respect. That is why we are committed to creating a
path for patients to address their financial obligations in a
compassionate and manageable way. We proactively offer fair and
reasonable repayment plans based on individual need.
Our focus on the
patient experience is highlighted by our industry-leading complaint rate
of less than .001%, which significantly outperforms national averages.
When
issues do arise, our transparent dispute response process allows
patients to easily validate their information and receive prompt
resolution.
Data-Driven Insights That Deliver Better Outcomes
By applying advanced AI and machine learning to over 110 million
accounts, our expert team of data scientists has developed a proprietary
scoring model that incorporates 24 attributes related to consumer
propensity to pay.
Using our proprietary model, we optimize
collection strategies based on data-driven insights specific to each
client’s portfolio to maximize financial outcomes for all types of non-performing healthcare receivables.
Additionally, we regularly collaborate
with clients using near real-time reporting and dashboards that provide
actionable insights, allowing us to further refine collection strategies
and optimize results.
Agency Network Optimization
We deliver better returns by utilizing a wholly-owned agency combined
with an extensive network of vetted agency partners across the country
who specialize in medical debt collection.
Our optimized network
allows us to handle portfolios of any size and readily manage
fluctuations in volume. Across our network, we match accounts to
agencies based on their specialization and success with different types
of accounts to maximize collections while offering the best patient
experience.
As accounts age, we strategically shift them among our network to deliver consistent, long-term results.
